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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennilee Stewart

Jennilee Stewart

November 15, 2024

5  out of  5
rating by Jennilee Stewart
"Bob was excellent in helping me with my father's estate after he passed. He always spoke so highly of his insurance agent and would never switch. After meeting Bob I know why. He is more than professional and treats you like family. Thank you again!"
We responded:
"Jennilee, thank you so much for your kind words. I'm truly grateful for your feedback. It was an honor to assist you with your father's estate, and I'm happy to know that you felt treated like family. Your father's loyalty means a lot, and I'm glad I could live up to his high regard. If you ever need any other assistance, please don't hesitate to reach out. - Bob Pinnell - State Farm Insurance Agent, Eagle Point, OR"
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Annie Walter

September 11, 2023

3  out of  5
rating by Annie Walter
"cool it nice"
We responded:
"Maddie, Thank you for taking the time to give us a review. We are always looking at ways to improve our business. "
Profile photo of C. Flores

C. Flores

August 10, 2023

5  out of  5
rating by C. Flores
"I highly recommend Bob for all of your insurance needs. I had the unfortunate duty of closing my brother's estate. Bob Pinnell made the process so much easier. He is very professional and approachable. My brother did business with Bob for decades and was very happy with his services. Thanks for all of your much needed help Bob. Catherine"
We responded:
"Thank you so much for your thoughtful review, Catherine. I'm truly sorry for your loss and the circumstances that led to us working together. I'm glad I could provide support during the estate closing process.Your brother's long-standing partnership means a lot, and I'm pleased I could help ease the estate closing process. If you need any more assistance with insurance matters, please feel free to get in touch."
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barry katz

April 21, 2023

5  out of  5
rating by barry katz
"Been doing business with Bob Pinnell for over 10 years. Professional and really cares and goes the extra mile for his customers."
We responded:
"Barry, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Jason Boyer

February 27, 2021

4  out of  5
rating by Jason Boyer
"Bob answered all question in a timely manner and was helpful in moving process along."
We responded:
"Jason, Glad I was able to help you. "
Profile photo of Curt

Curt

February 27, 2019

5  out of  5
rating by Curt
"I have known Bob for over 30 years and he has always been a man of integrity. He has worked hard for his success and would work hard to earn your trust."
We responded:
"Thanks Curt, We need to get together sometime soon. "
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T M

October 16, 2018

1  out of  5
rating by T M
"Rude Bolsterous lacks class and common courtesy. Employee's a bit on the sketch. I'd avoid this office especially since There's so many to choose from in Southern Oregon."
We responded:
"T.M. sorry you had a bad experience; we will work to become better. "
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Jay O'Neil

August 31, 2018

5  out of  5
rating by Jay O'Neil
"Great friendly and professional service at competitive insurance prices."
We responded:
"Thank you, Jay, I really like working with you."
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600miles

September 13, 2017

5  out of  5
rating by 600miles
"I just moved here and Shannon has been Great. She set up all my vehicles and my Medford Safe & Lock mobile lock van with all I need."
We responded:
"Hope all is good with you, miss working with Shannon."
Profile photo of Justin Case

Justin Case

June 25, 2012

2  out of  5
rating by Justin Case
"rude"
We responded:
"Justin Case, Thanks for the review. Looks like we have some work to do."