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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindsay Purington

April 1, 2026

5  out of  5
rating by Lindsay Purington
"Great Agent and team!"
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Melanie Oakley

August 6, 2025

5  out of  5
rating by Melanie Oakley
"I have a wonderful and helpful experience with the receptionist, her name was Melly? Something close to mine..
I felt she went above and beyond to help me out and I am so grateful. No stress just communication, a very kind lady.
Thank you so much!"
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Garrett Richardson

April 22, 2025

1  out of  5
rating by Garrett Richardson
"Lack of communication and follow up. Multiple issues with front desk receptionist. Acted like she could care less when we took our business elsewhere."
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Nathen Howard

March 31, 2025

5  out of  5
rating by Nathen Howard
"Thank you cami so much you were so helpful and amazing dont know what i would have done without ya thanks again so much nathen howard"
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Jennilee Stewart

November 15, 2024

5  out of  5
rating by Jennilee Stewart
"Bob was excellent in helping me with my father's estate after he passed. He always spoke so highly of his insurance agent and would never switch. After meeting Bob I know why. He is more than professional and treats you like family. Thank you again!"
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Annie Walter

September 11, 2023

3  out of  5
rating by Annie Walter
"cool it nice"
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C. Flores

August 10, 2023

5  out of  5
rating by C. Flores
"I highly recommend Bob for all of your insurance needs.

I had the unfortunate duty of closing my brother's estate. Bob Pinnell made the process so much easier. He is very professional and approachable.

My brother did business with Bob for decades and was very happy with his services.

Thanks for all of your much needed help Bob.

Catherine"
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Barry Katz

April 21, 2023

5  out of  5
rating by Barry Katz
"Been doing business with Bob Pinnell for over 10 years. Professional and really cares and goes the extra mile for his customers."
We responded:
"Barry, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Jason Boyer

February 27, 2021

4  out of  5
rating by Jason Boyer
"Bob answered all question in a timely manner and was helpful in moving process along."
We responded:
"Jason, Glad I was able to help you. "
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Curt

February 27, 2019

5  out of  5
rating by Curt
"I have known Bob for over 30 years and he has always been a man of integrity. He has worked hard for his success and would work hard to earn your trust."
We responded:
"Thanks Curt,
We need to get together sometime soon. "
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T M

October 16, 2018

1  out of  5
rating by T M
"Rude Bolsterous lacks class and common courtesy. Employee's a bit on the sketch. I'd avoid this office especially since There's so many to choose from in Southern Oregon."
We responded:
"T.M. sorry you had a bad experience; we will work to become better. "
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Jay O'Neil

August 31, 2018

5  out of  5
rating by Jay O'Neil
"Great friendly and professional service at competitive insurance prices."
We responded:
"Thank you, Jay, I really like working with you."
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600miles

September 13, 2017

5  out of  5
rating by 600miles
"I just moved here and Shannon has been Great. She set up all my vehicles and my Medford Safe & Lock mobile lock van with all I need."
We responded:
"Hope all is good with you, miss working with Shannon."
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Justin Case

June 25, 2012

2  out of  5
rating by Justin Case
"rude"
We responded:
"Justin Case, Thanks for the review. Looks like we have some work to do."